• We accept various payment methods as shown on the
  product page and in the footer of the website. You can choose your preferred
  payment method at checkout. If you don't find your preferred method listed,
  please email us at (support@lacadivas.com)
• Klarna

We also offer the
following payment options with Klarna:

Pay Later

Pay for your order
within 30 days without any fees or interest.

You will be
redirected to Klarna to complete your purchase, and they will contact you
when payment is due.

Pay in 3 Installments

Opt to pay for your
order in three interest-free installments. In this case, you will be
redirected to Klarna to complete your purchase, and they will contact you
when the payment is due.

Pay in 4 Installments

Opt to pay for your
order in four interest-free installments. You will be redirected to Klarna
to complete your purchase, and they will contact you when your payments
are due.

Note: In all cases,
Klarna will perform a soft credit check. This will not affect your credit
rating. Visit Klarna's website for complete information, terms, and conditions.
This payment option is not available for all countries. You will be prompted to
select a different payment method at checkout.

Absolutely! Lacadivas uses SSL encryption technology to ensure that your online purchase is secure. This encryption technology ensures the secure transmission of your personal information over the Internet. We do not store credit card details nor do we share your personal information with third parties. However, if you are still concerned about placing your order, please contact (support@lacadivas.com) and we will provide you with an alternative method to place your order.

Unfortunately, we cannot make changes to your order once it is placed. If you need to change your delivery address or cancel your order, please contact us at (support@lacadivas.com) within 8 hours of placing your order. We will not be able to make any changes after this period.

Once your items are shipped, you will receive another confirmation email. For orders within Europe, it should take about 3 to 5 business days, and anywhere else in the world, 5 to 8 business days. Due to the current situation, there may be delays, however, this is beyond our control and we hope you understand. There may be occasional delays due to customs clearance processes that are beyond our control.

You can sign up for restock notifications on the
product page or contact our support to check future availability.

As long as the order has not been processed, you
can make a change to your order, and we will do our best to accommodate your request. However, we process orders very quickly, so please contact us as soon as possible by email (support@lacadivas.com)

We display and charge payments in the local
currency when you select the shipping country. You will be charged in the
currency listed at checkout.

• Portugal – 2 to 3 business days.
• Free shipping on orders over €100; below €100 - €5 shipping fee.
• Europe – 3 to 5 business days.
• Rest of the world – 5 to 8 business days.
• Customs duties for shipments outside the European Union are the responsibility of the customer.

You will receive a shipping confirmation email with
the estimated delivery time.

Yes, an email will be sent once your order is dispatched. If you do not receive one, please email (support@lacadivas.com) All orders require a signature upon delivery, so please ensure that the provided address is attended during business hours. We cannot ship to P.O. boxes, so please provide a valid address.

Yes, depending on the destination country, taxes
and customs duties may be applicable.

• Washing: Hand wash with cold water and dry in the shade to prolong the life of your products.
• Sunscreens: Be careful when applying sunscreens, as some can damage the fabric.
• Rough surfaces: Avoid using the products on rough surfaces to prevent damage.
• First use: We recommend washing the products before the first use.
• Post-use washing: Hand wash with our soap in cold running water to remove all chlorine and salt residues. Wash products with different colors and textures separately.
• Additional care: Do not soak, do not store the product wet, gently squeeze without wringing, and do not use harsh detergents.
• Avoid: Do not use washing machines, dryers, dry cleaning, or ironing.

We recommend our styles with extra support, such as underwire tops and adjustable straps.

Requesting a return has never been easier! We offer hassle-free returns within 14 days for
your bikini. To initiate a return, simply fill out the Return Form on our website using the email address used to process your order within 14 days of receiving the order.

Once your RA number is assigned, the product must be
received back by Lacadivas within 14 days. Please note that we cannot refund
initial shipping charges for goods returned, except for faulty items.

We also cannot refund return postage costs. Once the items are received, we will send
your new pieces or you will receive your refund (item price excluding the original shipping cost). Once your return or exchange is received at the
warehouse, please allow 48 hours for processing.

Lacadivas cannot be held responsible for items lost in return transit. We recommend using a registered mail service to return goods and keeping a record of the tracking details. You will be responsible for shipping costs back to our warehouses. Fees are
non-refundable.

• For exchanges: just return the piece(s) you wish to exchange.
• For refunds: the entire set must be returned (top, bottom, and bag). Please note we do not mix and match styles and colors. All bikini sets on the site are sold as is. We cannot issue refunds for a partial return of a top or bottom.